Student Support

Student Support

Students of all abilities can feel confident that they will be fully supported to achieve their study goals at AIA, no matter what challenges they face.

If you are experiencing language difficulties, are behind in your studies, are at risk of failing, or simply wish to improve your social skills, we offer comprehensive Student Academic Support Service programs specifically designed to assist you.

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AIA provides academic language support services exclusively for international students to address any academic issues that may arise among students for whom English is not a first language. Support services include:

  • Academic learning assistance
  • Conversational English programs
  • Mentor support programs
  • English language support classes and workshops
  • Assistance with essays and reports

AIA offers additional academic support services designed to assist domestic and international students in achieving their maximum academic potential. These services aim to strengthen student skills and include:

  • Guidance on time management
  • Study techniques and advice
  • Test and exam strategies
  • Counsel on stress and anxiety prevention
  • Instruction on academic integrity and avoiding plagiarism
  • Support in delivering presentations

AIA will provide academic support for students with a learning difficulty or disability. These additional support services may include referrals to external resources, progress intervention for at-risk students, and academic support through the relevant academic staff.

Please contact +61 3 9945 8247 or email info@auscanus.edu.au for further information.


Counseling Services Provided just for you by AIA.


If you are not in immediate danger but still finding things hard, feeling sad, or scared, AIA offers free counselling sessions through the Australian Counselling Service. As an AIA student, you can book your online session by visiting the below link.

Student Welfare Services

AIA considers a student’s welfare encompassing their physical, emotional, mental, intellectual, cultural, and social wellbeing. AIA has a duty of care to ensure the welfare of all students, ensuring they are safe and secure while on campus. We also provide support and advice to enable students to maintain their welfare, safety, wellbeing, and security when they are not on campus.

Medical IssuesMental Health
Crisis Intervention ServicesDisability issues
Issues associated with accommodationTutoring
Legal questionsFinancial matters
Stress managementAssistance finding visa-allowable part-time employment;
Advocacy servicesAdvice regarding government agencies where visa issues may be resolved
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Students requiring any welfare or wellbeing services should contact the student administration staff or see details below. They can facilitate the appropriate welfare and wellbeing services or refer the student to the correct staff member to address the issues.

The first thing to know is that if you are in immediate danger, you need to call emergency services right away.

The number is 000.

You might not be in immediate danger but still feeling sad, scared, or unsafe. If so, you are not alone, and there are lots of services that you can call. You can watch a short video called Emergency Services 000 to learn more about services in Australia that can help you.

These services are available to call anytime, day or night (24/7):

  • Beyond Blue aims to increase awareness of depression and anxiety and reduce stigma. Call 1300 22 4636, 24 hours/7 days a week, chat online, or email.
  • Kids Helpline is Australia’s only free 24/7 confidential and private counselling service specifically for children and young people aged 5 – 25. Call 1800 55 1800.
  • Lifeline provides 24-hour crisis counselling, support groups, and suicide prevention services. Call 13 11 14, text 0477 13 11 14, or chat online.
  • MensLine Australia is a professional telephone and online counselling service offering support to Australian men. Call 1300 78 99 78, 24 hours/7 days a week, chat online, or organize a video chat.
  • Suicide Call Back Service provides 24/7 support if you or someone you know is feeling suicidal. Call 1300 659 467.
  • 1800RESPECT (National Sexual Assault, Domestic Family Violence Counselling Service): Call 1800 737 732
  • Headspace: Call 1800 650 890 Headspace is a mental health organization that provides support and resources for young people aged 12 to 25 in Australia. It offers a range of services to help with mental health concerns, including counselling, information, and access to online tools and resources.

These services are open 7 days a week between certain hours:

  • QLife provides nationwide telephone and web-based services for lesbian peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships. Call 1800 184 527, 3 pm – 12 am (midnight) AEST/7 days a week
  •  Blue Knot Foundation Helpline is the National Centre of Excellence for Complex Trauma. It provides support, education, and resources for the families and communities of adult survivors of childhood trauma and abuse. Call 1300 657 380, Monday – Sunday between 9 am – 5 pm AEST or via email helpline@blueknot.org.au.
  • Butterfly Foundation’s National Helpline is a free, confidential service that provides information, counselling, and treatment referral for people with eating disorders, and body image and related issues. Call 1800 33 4673, 8 am-midnight AEST / 7 days a week, chat online, or email.
  • eheadspace provides free online and telephone support and counselling to young people 12 – 25 and their families and friends. Call 1800 650 890, 9 am – 1 am AEST / 7 days a week, chat online, or email.

These services operate Monday to Friday:

  • MindSpot is a free telephone and online service for people with anxiety, stress, low mood, or depression. It provides online assessment and treatment for anxiety and depression. MindSpot is not an emergency or instant response service, call 1800 61 44 34.
  • FriendLine supports anyone who’s feeling lonely, needs to reconnect, or just wants a chat. You can call them Monday to Friday 6 pm–8 pm AEST on 1800 424 287, or chat online with one of their trained volunteers. All conversations with FriendLine are anonymous.
  • PANDA (Perinatal Anxiety & Depression Australia) supports women, men, and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. Call 1300 726 306, 9 am – 7:30 pm AEST (Mon-Fri).
  • SANE Australia provides support to anyone in Australia affected by complex mental health issues, as well as their friends, family members, and health professionals. Call 1800 18 7263, 10 am – 10 pm AEST (Mon – Fri), or chat online. If you have legal problems, there are services that can help you understand your rights and get advice:
  • National Legal Aid: Call 1800 551 589
  • International Student Legal Service: Call +61 7 3735 6400 Remember, you are not alone. There are student groups and organisations that can help you feel connected and supported.

Accommodation Services

We provide assistance to our students in finding suitable accommodation options that are safe, secure and affordable.

Health and Wellbeing Services

Our health and wellbeing services offer a range of support, including counselling services, mental health support and access to medical professionals.

Financial Assistance

We offer financial assistance to students who may be experiencing financial difficulties. This may include scholarships or advice on budgeting and managing finances.

Academic Support

We provide academic support services to help students succeed in their studies. These services include tutoring, study skills workshops and academic advising.

Career Development Services

Our career development services provide students with advice and guidance on career options, job search strategies and interview preparation.

Our student welfare services are designed to cater to the diverse needs of our student community. These services include


Our Commitment

AIA believe’s that student welfare is an essential part of our commitment to providing a holistic education. We are dedicated to ensuring that our students have the necessary support to succeed academically and personally during their time with us.

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