Education Agent Hub

Education agents | ESOS aware | Standards for RTOs 2025 aligned

Education Agent Hub

Partner with AIA through a clear education agent access pathway. Agents get useful information, students get accurate guidance, and approved resources are provided after AIA review.

Request Agent Access
Ask AIA

1

Agent submits detailsAgency, contact, country, onshore/offshore status and support request.
2

AIA reviews your requestAIA checks your details and confirms the right support pathway.
3

Resources are matchedApproved agents receive the correct onshore or offshore information.
4

You receive next stepsAIA will guide you on approved resources, updates and agent support.

AIA agent support

Useful information for education agents.

This hub helps agents understand AIA expectations, ethical recruitment requirements, available support and how to request access to current approved resources.

01

Prospective agents

Learn how to work with AIA, what information is needed and how the agent review process works before access is granted.

02

Approved onshore agents

Request current course information, referral guidance and approved student support resources relevant to Australian-based enquiries.

03

Approved offshore agents

Access international student information, ESOS-aware recruitment guidance and approved resources after AIA review.

Compliance and agent ethics

Accurate advice. Ethical conduct. No shortcuts.

AIA expects agents to use current information, avoid misleading claims, protect student information and act consistently with ESOS, the National Code and AIA’s approved processes.

A

Use current AIA information

Agents should rely on current AIA course pages, formal offer documents and approved marketing material.

B

Explain honestly

Agents must not mislead students about course requirements, costs, locations, admission, visa outcomes or employment pathways.

C

Follow the process

Applications, referrals and student enquiries should follow AIA’s approved workflow so records remain clear and reviewable.

Agents must not guarantee admission, visa outcomes, migration outcomes, employment outcomes or unrealistic course results.

Onshore and offshore hubs

Two private pathways, one public doorway.

Onshore and offshore agents may need different information, so AIA provides support based on the agent’s location, role and approved relationship with AIA.

Onshore Agent Support

For approved or prospective agents supporting students in Australia.

  • Local enquiry and referral process
  • Campus and approved workshop guidance
  • Current course and intake information
  • Approved resources after AIA review
Request Onshore Access

Offshore Agent Support

For approved or prospective agents supporting international student enquiries.

  • International student information
  • ESOS and ethical recruitment reminders
  • Documentation and application workflow
  • Approved resources after AIA review
Request Offshore Access

Agent access pathway

How agents can request support from AIA.

Submit your request, tell us whether you are onshore or offshore, and AIA will guide you to the right information and next step.

1Submit your detailsTell us about your agency, location and the support you need.
2Select agent typeChoose onshore, offshore, both or not sure.
3AIA reviewsAIA checks your request and confirms the right pathway.
4Receive guidanceApproved agents receive current information and next steps.
5Stay updatedAgents should use current AIA resources and request clarification when needed.

Request form

Request education agent access.

Use the form to send your agency details to AIA. If your request is approved, AIA will contact you with the correct next step and approved resource information.

1

Open the agent request formUse AIA’s agent application form to send your agency details, contact information and support request.
2

Tell us your agent typeLet AIA know whether you are onshore, offshore, both or unsure so we can guide you correctly.
3

Wait for AIA reviewAIA will review your request and contact you with the next step.

Open Agent Access Request Form

?

Need help before submitting?Contact AIA if you are unsure whether to apply as an onshore or offshore agent.

Request access

Ready to work with AIA?

Submit your agent request and AIA will review your details before confirming the correct onshore or offshore support pathway.

Request Agent Access
Ask AIA